What material is your jewelry made of?
We use 18k gold or nickelfree silver for our jewelry. All the gemstones are genuine, unless stated otherwise.
How do I put the jewelry in?
See our page 'How to install'.
What size jewelry should I buy?
You are always welcome to send us a message at firstname.lastname@example.org, however, it's always best to let a piercer assess in person! We can only do a guess what size you are currently wearing/need to wear as it's hard to estimate all the dimensions. It's important to know your size for sure, as we don't return or exchange any of our pieces because of hygiene reasons.
How long before my order will ship out?
We will ship out orders within 5-7 business days through PostNL by registered mail. You also have an option to insure your package!
Do you ship outside of the Netherlands?
Yes, we do!
Can I return or exchange my jewelry?
Unfortunately we can not accept returns or exchanges, because of hygiene reasons. This is why it's really important you are sure about the size you are ordering.
Help! I don't see my desired gemstone/size, is it possible to make it?
You can always send us an email to talk about all the options. Often there's a world of possibilities, so don't be shy and ask us!